Privacy Policy, GDPR and Cookie Policy

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Privacy Policy & GDPR

www.norfolkisland.net is the online home of Discover Norfolk, YourWorld & 2899 Magazine. Owned and operated by 2899 Australia Pty Ltd. t/a Insprint.

 

Data Controller

The data controller responsible for your personal data is: Discover Norfolk Admin – Contact via Contact Page. 

Lawful Basis for Processing

We process your personal data on one or more of the following legal bases:

• Contractual necessity – to fulfil orders, manage your account, or provide customer support.
• Legal obligation – to comply with tax, accounting, and regulatory requirements.
• Consent – for marketing communications (which you can withdraw at any time).
• Legitimate interests – to improve our services, protect our Website, and prevent fraud.

What Personal Data We Collect

We may collect the following data:

• IP address, browser type, and usage data (via cookies/analytics – all site users – See Cookies information here)
• Name, email, phone number (for online orders)
• Billing and shipping addresses (for online orders)
• Order history and preferences (for online orders)
• Payment details (via secure third-party processors only – www.norfolkisland.net does not handle or store any payment details directly)

How We Use Your Data

Your data is used to:

• Improve website functionality and customer experience
• Comply with legal and regulatory requirements
• Process and deliver your orders
• Communicate with you about your order or inquiry
• Send you marketing (with your consent)

Data Sharing

We share your data only when necessary and with trusted third parties such as:

• Payment processors (e.g., Stripe, PayPal)
• Shipping providers (via drop shipping print suppliers, our vetted vendor partners who may then use those details with their own shipping providers)
• Website and email service providers (e.g., Shopify, Cloudhost, Dreamiest)
• Legal or governmental authorities when required

All third parties are required to maintain GDPR-compliant data handling.

International Transfers

Many of out service providers are located in Australia. The relevant GDPR laws and guidelines are followed at all times. Some of our service providers are located in the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place.

Your Rights Under GDPR

You have the following rights:

• Access – to request a copy of your personal data.
• Rectification – to correct inaccurate or incomplete data.
• Erasure – to request deletion of your data (“right to be forgotten”).
• Restriction – to request limited processing under certain conditions.
• Portability – to receive your data in a structured, commonly used format.
• Objection – to object to processing based on legitimate interests or for marketing.

To exercise your rights, contact via our contact page here.

Data Retention

We retain your data only as long as necessary to fulfil the purposes outlined in this statement, comply with legal obligations, or resolve disputes. Typically, order data is retained for [e.g., 6 years] for tax/accounting purposes.

Cookies

Our Website uses cookies and tracking technologies to improve functionality and analyse traffic. You may accept or decline cookies through your browser settings. See our Cookie Policy for more information.

Data Security

We implement appropriate technical and organisational measures to protect your data, including SSL encryption, secure servers, and limited access protocols. Personal date relating to orders is processed via secure third party operators and suppliers such as Shopify,

Complaints

If you have a concern about our data handling, you have the right to lodge a complaint with your local data protection authority.

Contact Us

For any GDPR-related inquiries or to exercise your rights, please contact www.norfolkisland.net Admin via our Contact Page. 

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Cookie Policy

Effective Date: 01 July 2024

This Cookie Policy explains how www.norfolkisland.net (“we”, “us”, or “our”) uses cookies and similar technologies to recognise you when you visit our Website. It explains what these technologies are and why we use them, as well as your rights to control their use.

www.norfolkisland.net is the online home of Discover Norfolk, YourWorld & 2899 Magazine. Owned and operated by 2899 Australia Pty Ltd. t/a Insprint.

 

What Are Cookies?

Cookies are small data files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide reporting information.

Types of Cookies We Use

• Essential Cookies
  These are necessary for the Website to function properly, such as enabling secure login and shopping cart functionality.
• Performance and Analytics Cookies
  These help us understand how visitors interact with the site (e.g., Google Analytics) so we can improve functionality and user experience.
• Functional Cookies
  These allow the Website to remember choices you’ve made (e.g., your language or region).
• Marketing and Advertising Cookies
  These track your browsing habits to show you relevant ads or limit the number of times you see an ad (used only with your consent).

How We Use Cookies

We may use cookies to:

• Track website usage to help us improve performance.
• Operate the online store and ensure secure checkout.
• Remember your preferences and settings.
• Provide personalised content and, if you consent, marketing.

Third-Party Cookies

Some cookies may be placed by third-party services we use, such as:

• Google Analytics
• Square Payments / PayPal (for payment processing)
• Book Easy / Book Australia (for online Accommodation bookings)

These third parties may collect data in accordance with their own privacy policies.

Your Cookie Choices

When you first visit our Website, you will be asked to accept or manage your cookie preferences. You can:

• Accept all cookies
• Reject non-essential cookies

You can also control cookies in your browser settings. Most browsers allow you to block or delete cookies.

Updates

We may update this Cookie Policy from time to time. Changes will be posted on this page with a new effective date.

Contact

If you have any questions about our use of cookies, please contact Discover Norfolk Admin via our Contact Page here.  www.norfolkisland.net/contact